{"id":322567,"date":"2025-11-13T16:16:44","date_gmt":"2025-11-13T16:16:44","guid":{"rendered":"https:\/\/inkbotdesign.com\/?p=322567"},"modified":"2025-11-13T16:22:52","modified_gmt":"2025-11-13T16:22:52","slug":"brand-messaging-framework","status":"publish","type":"post","link":"https:\/\/inkbotdesign.com\/brand-messaging-framework\/","title":{"rendered":"How to Build Your Brand Messaging Framework in 5 Steps"},"content":{"rendered":"\n<p><strong>How to Build Your Brand Messaging Framework in 5 Steps<\/strong><\/p>\n\n\n\n<p>Most brand messaging fails because it lacks structure.&nbsp;<\/p>\n\n\n\n<p>A Brand Messaging Framework provides that structure\u2014a strategic system defining how your brand communicates its purpose, promise, and personality across every channel.&nbsp;<\/p>\n\n\n\n<p>It\u2019s the foundation of consistent storytelling, guiding everything from your value proposition to your tone of voice.&nbsp;<\/p>\n\n\n\n<p>After working with hundreds of businesses as a <a href=\"https:\/\/inkbotdesign.com\/services\/brand-identity\/brand-consultation\/\" title=\"Brand Consultation Services\"  data-wpil-monitor-id=\"14737\">brand consultant<\/a>, I\u2019ve seen how even the most visually stunning identities collapse without this clarity.&nbsp;<\/p>\n\n\n\n<p>A new logo or website means little if the core <a href=\"https:\/\/inkbotdesign.com\/brand-message\/\">brand message<\/a> is confused.&nbsp;<\/p>\n\n\n\n<p>This guide outlines a practical, five-step process for building a brand messaging framework that strengthens positioning, aligns teams, and turns abstract ideas into language that actually resonates with people.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What is a Brand Messaging Framework?<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"559\" src=\"https:\/\/inkbotdesign.com\/wp-content\/uploads\/2025\/11\/What-is-a-Brand-Messaging-Framework-1024x559.webp\" alt=\"What Is A Brand Messaging Framework\" class=\"wp-image-322570\" srcset=\"https:\/\/inkbotdesign.com\/wp-content\/uploads\/2025\/11\/What-is-a-Brand-Messaging-Framework-1024x559.webp 1024w, https:\/\/inkbotdesign.com\/wp-content\/uploads\/2025\/11\/What-is-a-Brand-Messaging-Framework-300x164.webp 300w, https:\/\/inkbotdesign.com\/wp-content\/uploads\/2025\/11\/What-is-a-Brand-Messaging-Framework.webp 1408w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Think of a brand messaging framework as the single source of truth for your company's communication.<\/p>\n\n\n\n<p>It is a strategic, internal-facing document that codifies <strong>what<\/strong> you say, <strong>how<\/strong> you say it, <strong>why<\/strong> you say it, and <strong>to whom<\/strong> you're saying it.<\/p>\n\n\n\n<p>It's not a list of slogans. It's not a tagline (though a good one will help you write it). And it's not a single marketing campaign.<\/p>\n\n\n\n<p>It is the <em>architecture<\/em> that ensures every email, every line of website copy, every sales pitch, and every social media post feels like it came from the same, singular brand.<\/p>\n\n\n\n<p>When you have a strong framework, you can hire a new copywriter, onboard a new salesperson, or engage a new agency, and they can all get up to speed and sound like <em>you<\/em> in days, not months.<\/p>\n\n\n\n<p>It's the blueprint that stops you from building a wobbly, incoherent brand.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Why Most Brand Messaging Fails (The Real-World Audit)<\/h2>\n\n\n\n<p>Most small businesses lack a clear messaging framework. They have <em>no<\/em> framework. Their &#8220;messaging&#8221; is simply a collection of habits and assumptions that have evolved over time.<\/p>\n\n\n\n<p>This leads to critical failures:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Inconsistency:<\/strong> The &#8220;About Us&#8221; page employs formal, corporate language, whereas the blog is written in a casual and chatty tone. This schizophrenic identity confuses customers.<\/li>\n\n\n\n<li><strong>Internal Focus:<\/strong> The messaging is all about the company's history or the founder's &#8220;journey.&#8221; Customers don't care about your journey; they care about their own.<\/li>\n\n\n\n<li><strong>Product-Obsessed:<\/strong> The website is a list of features, not a story of solutions. It talks <em>at<\/em> the customer, not <em>about<\/em> their problems.<\/li>\n\n\n\n<li><strong>Generic & Weak:<\/strong> In an attempt to appeal to <em>everyone<\/em>, the <a href=\"https:\/\/inkbotdesign.com\/attractive-branding-yields-higher-revenue\/\" title=\"How Attractive Branding Yields Higher Revenue\"  data-wpil-monitor-id=\"14744\">brand appeals<\/a> to <em>no one<\/em>. It uses the same &#8220;innovative, leading&#8221; jargon as its top five competitors.<\/li>\n<\/ul>\n\n\n\n<p>A framework forces you to make hard choices. It forces you to decide who you <em>are<\/em> and, just as importantly, who you <em>are not<\/em>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The 7 Core Components of a Robust Messaging Framework<\/h2>\n\n\n\n<p>This is the core of the work. Your framework should be a single, accessible document (such as a PDF, a <a href=\"https:\/\/inkbotdesign.com\/go\/notion\" title=\"Notion\" class=\"pretty-link-keyword\"rel=\"nofollow sponsored \" target=\"_blank\">Notion<\/a> page, or a private website\u2014I don't care, as long as it's written down) that contains the following seven components.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Component 1: Audience & Problem (The <em>Only<\/em> Place to Start)<\/h3>\n\n\n\n<p>Stop talking about yourself. Your messaging framework begins and ends with the customer. And &#8220;males 18-35&#8221; is not an audience. That's a demographic. We need <em>psychographics<\/em>.<\/p>\n\n\n\n<p>You must understand your audience's <em>internal<\/em> world.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>What are their <strong>real problems<\/strong> (not just the surface-level ones)?<\/li>\n\n\n\n<li>What are their <strong>fears<\/strong> and <strong>frustrations<\/strong>?<\/li>\n\n\n\n<li>What is the <strong>&#8220;Job to be Done&#8221;<\/strong> (JTBD)? (i.e., What are they <em>hiring<\/em> your product to do for them?)<\/li>\n\n\n\n<li>How do they talk about their problem? Use <em>their<\/em> language, not your marketing jargon.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"559\" src=\"https:\/\/inkbotdesign.com\/wp-content\/uploads\/2022\/11\/social-media-marketing-strategy-know-your-audience-1024x559.webp\" alt=\"Social Media Marketing Strategy Know Your Audience\" class=\"wp-image-311769\" srcset=\"https:\/\/inkbotdesign.com\/wp-content\/uploads\/2022\/11\/social-media-marketing-strategy-know-your-audience-1024x559.webp 1024w, https:\/\/inkbotdesign.com\/wp-content\/uploads\/2022\/11\/social-media-marketing-strategy-know-your-audience-300x164.webp 300w, https:\/\/inkbotdesign.com\/wp-content\/uploads\/2022\/11\/social-media-marketing-strategy-know-your-audience.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>The Audience Definition Shift<\/strong><\/p>\n\n\n\n<p>This is the difference between amateur and pro-level messaging.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Bad (Lazy Demographics)<\/strong><\/td><td><strong>Good (Psychographics & JTBD)<\/strong><\/td><\/tr><tr><td>&#8220;Our audience is SMEs, 10-50 employees, in the tech sector.&#8221;<\/td><td>&#8220;Our audience is <strong>&#8216;Stuck Sarah,'<\/strong> a Head of Ops at a 30-person tech firm.&#8221;<\/td><\/tr><tr><td>&#8220;They need to manage projects better.&#8221;<\/td><td>&#8220;She feels <strong>overwhelmed by chaos<\/strong>. She's terrified of a key project failing because communication is split across email, Slack, and spreadsheets.&#8221;<\/td><\/tr><tr><td>&#8220;We sell project management software.&#8221;<\/td><td>&#8220;She is trying to <strong>&#8216;buy back her sanity'<\/strong> and find a &#8216;single source of truth' that makes her look competent and in control to her CEO.&#8221;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>Your messaging must speak directly to &#8220;Stuck Sarah.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Component 2: Mission, Vision, and The &#8220;Big Why&#8221;<\/h3>\n\n\n\n<p>This is often seen as &#8220;fluffy&#8221; material, but it serves as the strategic anchor. Get it right, and it will guide every other decision.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Mission (The &#8216;What' & &#8216;How'):<\/strong> This is your purpose. What do you do <em>right now<\/em>, for whom, and how do you do it? It's your current-state reality.\n<ul class=\"wp-block-list\">\n<li><em>Example:<\/em> &#8220;To organise the world's information and make it universally accessible and useful.&#8221; (Google)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Vision (The &#8216;Where'):<\/strong> This is the future you are trying to create. If you are wildly successful, what does the world look like? This is your North Star.\n<ul class=\"wp-block-list\">\n<li><em>Example:<\/em> &#8220;To create a world where anyone can belong anywhere.&#8221; (Airbnb)<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>The &#8220;Big Why&#8221; (The &#8216;Why'):<\/strong> Why do you bother? It's not &#8220;to make money.&#8221; That's the <em>result<\/em>. What is the core, emotional <em>reason<\/em> your company exists? This is the root of your story.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">3. Component 3: The Core Value Proposition (UVP)<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"559\" src=\"https:\/\/inkbotdesign.com\/wp-content\/uploads\/2022\/05\/airbnb-Unique-Value-Proposition-uvp-1024x559.webp\" alt=\"Airbnb Unique Value Proposition Uvp\" class=\"wp-image-297754\" srcset=\"https:\/\/inkbotdesign.com\/wp-content\/uploads\/2022\/05\/airbnb-Unique-Value-Proposition-uvp-1024x559.webp 1024w, https:\/\/inkbotdesign.com\/wp-content\/uploads\/2022\/05\/airbnb-Unique-Value-Proposition-uvp-300x164.webp 300w, https:\/\/inkbotdesign.com\/wp-content\/uploads\/2022\/05\/airbnb-Unique-Value-Proposition-uvp-60x33.webp 60w, https:\/\/inkbotdesign.com\/wp-content\/uploads\/2022\/05\/airbnb-Unique-Value-Proposition-uvp.webp 1408w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>If your customer only remembers <em>one thing<\/em> about you, what should it be?<\/p>\n\n\n\n<p>This is your Unique Value Proposition (UVP). It's not a slogan. It's a clear, simple statement that explains:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Who<\/strong> it's for.<\/li>\n\n\n\n<li><strong>What<\/strong> benefit do they get?<\/li>\n\n\n\n<li><strong>Why<\/strong> you're the <em>only<\/em> one (or the <em>best<\/em> one) to deliver it.<\/li>\n<\/ol>\n\n\n\n<p>A simple formula to get you started:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;We help [<strong>Audience<\/strong>] to [<strong>Achieve Transformation\/Benefit<\/strong>] by [<strong>Our Unique Method\/Product<\/strong>], unlike [<strong>The Old Way\/Competitors<\/strong>].&#8221;<\/p>\n<\/blockquote>\n\n\n\n<p><strong>Real-World Examples:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Slack:<\/strong> &#8220;Slack is where work happens. It's the new headquarters.&#8221; (Benefit: A central place for &#8220;work.&#8221; Position: Replaces the old &#8220;headquarters.&#8221;)<\/li>\n\n\n\n<li><strong>Stripe:<\/strong> &#8220;A technology company that builds economic infrastructure for the internet.&#8221; (Benefit: &#8220;Economic infrastructure.&#8221; Audience: &#8220;For the internet.&#8221; Simple, powerful, and <em>not<\/em> just &#8220;a payment processor.&#8221;)<\/li>\n\n\n\n<li><strong>Inkbot Design (Our Version):<\/strong> &#8220;We provide ambitious startups with <strong>agency-level brand identity design<\/strong>, but without the <strong>agency-level friction and fees<\/strong>.&#8221;<\/li>\n<\/ul>\n\n\n\n<p>Your UVP is the headline of your entire brand.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Component 4: Brand Positioning (Your Stake in the Ground)<\/h3>\n\n\n\n<p>Positioning is about defining your place in the market. You can't be the cheapest, the highest quality, <em>and<\/em> the fastest at the same time. Trying to be everything to everyone makes you nothing to anyone.<\/p>\n\n\n\n<p>You must make a choice. Where do you compete?<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>On Price?<\/strong> (e.g., Ryanair, Lidl)<\/li>\n\n\n\n<li><strong>On Luxury\/Quality?<\/strong> (e.g., Rolex, Rolls-Royce)<\/li>\n\n\n\n<li><strong>On Convenience?<\/strong> (e.g., Amazon Prime)<\/li>\n\n\n\n<li><strong>On Service?<\/strong> (e.g., Ritz-Carlton)<\/li>\n\n\n\n<li><strong>On Ethics?<\/strong> (e.g., Patagonia)<\/li>\n\n\n\n<li><strong>On a Niche?<\/strong> (e.g., A law firm <em>only<\/em> for video game developers)<\/li>\n<\/ul>\n\n\n\n<p>Your <a href=\"https:\/\/inkbotdesign.com\/positioning-statement\/\" title=\"Crafting a Killer Brand Positioning Statement\"  data-wpil-monitor-id=\"14741\">positioning statement<\/a> is an <em>internal<\/em> tool to make this clear:<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>&#8220;For [<strong>Target Audience<\/strong>], [<strong>Your Brand<\/strong>] is the [<strong>Market Category<\/strong>] that provides [<strong>Key Benefit\/Difference<\/strong>] because [<strong>Reason to Believe<\/strong>].&#8221;<\/p>\n<\/blockquote>\n\n\n\n<p><strong>Inkbot Example (Internal):<\/strong><\/p>\n\n\n\n<p>&#8220;For <strong>UK entrepreneurs and small business owners<\/strong>, <strong>Inkbot Design<\/strong> is the <strong>brand identity partner<\/strong> that delivers <strong>world-class creative without the risk or complexity<\/strong> because we are a <strong>senior-led team that works directly with founders<\/strong>.&#8221;<\/p>\n\n\n\n<p>This statement guides everything. If an opportunity arises to create inexpensive, quick-turnaround logos, our positioning tells us to say &#8220;no.&#8221;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">5. Component 5: Brand Pillars (The &#8220;Proof&#8221; Messages)<\/h3>\n\n\n\n<p>Your UVP is the main promise. Your <a href=\"https:\/\/inkbotdesign.com\/brand-pillars\/\" title=\"Brand Pillars: Build a Strong Foundation\"  data-wpil-monitor-id=\"14742\">Brand Pillars<\/a> are the 3-5 key arguments that <em>prove<\/em> that the promise is true.<\/p>\n\n\n\n<p>These pillars become the main themes of your marketing. They are the &#8220;talking points&#8221; your <a href=\"https:\/\/inkbotdesign.com\/sales-coaching\/\" title=\"The Power of Sales Coaching: Unlock Your Team's Potential\"  data-wpil-monitor-id=\"14743\">sales team<\/a> uses. They are often the main navigation items on your website.<\/p>\n\n\n\n<p><strong>Example: A &#8220;Productivity SaaS&#8221; App<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>UVP:<\/strong> &#8220;The calmest way to manage your team's work.&#8221;<\/li>\n\n\n\n<li><strong>Pillar 1: Intuitively Simple.<\/strong> (Message: No training required. It just works.)<\/li>\n\n\n\n<li><strong>Pillar 2: All-in-One.<\/strong> (Message: Stop context-switching. Everything is in one place.)<\/li>\n\n\n\n<li><strong>Pillar 3: Quietly Powerful.<\/strong> (Message: All the features you need, none of the noise you hate.)<\/li>\n\n\n\n<li><strong>Pillar 4: Human Support.<\/strong> (Message: Talk to a real person, not a bot, in 60 seconds.)<\/li>\n<\/ul>\n\n\n\n<p>Every blog post, feature update, and email should align with one of these pillars.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">6. Component 6: Brand Voice & Tone (The &#8220;How&#8221; It Sounds)<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"459\" src=\"https:\/\/inkbotdesign.com\/wp-content\/uploads\/2022\/07\/The-Critical-Difference-Voice-vs.-Tone-1024x459.webp\" alt=\"The Critical Difference Voice Vs. Tone\" class=\"wp-image-300823\" srcset=\"https:\/\/inkbotdesign.com\/wp-content\/uploads\/2022\/07\/The-Critical-Difference-Voice-vs.-Tone-1024x459.webp 1024w, https:\/\/inkbotdesign.com\/wp-content\/uploads\/2022\/07\/The-Critical-Difference-Voice-vs.-Tone-300x134.webp 300w, https:\/\/inkbotdesign.com\/wp-content\/uploads\/2022\/07\/The-Critical-Difference-Voice-vs.-Tone-60x27.webp 60w, https:\/\/inkbotdesign.com\/wp-content\/uploads\/2022\/07\/The-Critical-Difference-Voice-vs.-Tone.webp 1408w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>This is the component most people <em>think<\/em> is the <em>only<\/em> component. It's crucial, but it's not the whole story.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Voice:<\/strong> This is your <a href=\"https:\/\/inkbotdesign.com\/brand-personality\/\" title=\"Brand Personality: How to Build an Unforgettable Brand\"  data-wpil-monitor-id=\"14738\">brand's personality<\/a>. It is <em>constant<\/em>. Is your brand a wise mentor? A rebellious friend? A precise-but-friendly expert? Choose 3-5 adjectives to define it (e.g., &#8220;Direct,&#8221; &#8220;Witty,&#8221; &#8220;Authoritative,&#8221; &#8220;Empathetic&#8221;).<\/li>\n\n\n\n<li><strong>Tone:<\/strong> This is the <em>application<\/em> of your voice in a specific context. Your <em>voice<\/em> doesn't change, but your <em>tone<\/em> does. You use the same voice when writing an error message and a sales confirmation, but the tone is wildly different.<\/li>\n<\/ul>\n\n\n\n<p><strong>Voice vs. Tone in Practice<\/strong><\/p>\n\n\n\n<p>Let's use an Inkbot-style voice: <strong>Direct, Knowledgeable, and (a bit) Edgy.<\/strong><\/p>\n\n\n\n<figure class=\"wp-block-table\"><table><tbody><tr><td><strong>Context (Situation)<\/strong><\/td><td><strong>Tone (Application)<\/strong><\/td><td><strong>Example Message<\/strong><\/td><\/tr><tr><td><strong>Blog Post (like this one)<\/strong><\/td><td>Authoritative, Observational<\/td><td>&#8220;Let's be blunt: most brand messaging is rubbish. It's a sea of &#8216;innovative solutions' and &#8216;synergies.'&#8221;<\/td><\/tr><tr><td><strong>Successful Quote Request<\/strong><\/td><td>Reassuring, Professional<\/td><td>&#8220;We've received your request. We're reviewing your details and will be in touch within one business day to schedule a call.&#8221;<\/td><\/tr><tr><td><strong>404 Error Page<\/strong><\/td><td>Helpful, Direct<\/td><td>&#8220;This page doesn't exist. That's a problem. Let's get you back to our [homepage] or see our [branding services].&#8221;<\/td><\/tr><tr><td><strong>Project Kick-off Email<\/strong><\/td><td>Focused, Encouraging<\/td><td>&#8220;Right, the work begins. We're excited to have you. Here is the 3-step plan for our first week.&#8221;<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>See? The <em>personality<\/em> remains the same, but the emotions adapt. Your framework must document this.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">7. Component 7: The &#8220;Don't Say&#8221; List & Lexicon<\/h3>\n\n\n\n<p>This is my favourite part. It's just as important as what you <em>do<\/em> say.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Lexicon:<\/strong> A list of words you <em>own<\/em> and words you <em>use<\/em>. Do you call your customers &#8220;users,&#8221; &#8220;members,&#8221; &#8220;clients,&#8221; or &#8220;partners&#8221;? Do you &#8220;buy,&#8221; &#8220;purchase,&#8221; or &#8220;order&#8221;? Define this.<\/li>\n\n\n\n<li><strong>&#8220;Don't Say&#8221; List:<\/strong> A list of words you <em>never<\/em> use. This is where you banish corporate jargon and competitor terms.\n<ul class=\"wp-block-list\">\n<li><em>Our &#8220;Don't Say&#8221; List:<\/em> &#8220;Synergy,&#8221; &#8220;Leverage&#8221; (as a verb), &#8220;Utilise,&#8221; &#8220;Reach out,&#8221; &#8220;Game-changer,&#8221; &#8220;Revolutionary.&#8221;<\/li>\n\n\n\n<li><em>Why?<\/em> Because they are lazy, empty, and mean nothing. Be specific.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to <em>Build<\/em> Your Framework (A 5-Step Practical Process)<\/h2>\n\n\n\n<p>Okay, you have the 7 components. How do you actually <em>create<\/em> the thing?<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1000\" height=\"599\" src=\"https:\/\/inkbotdesign.com\/wp-content\/uploads\/2018\/04\/consistent-brand-message.png\" alt=\"Consistent Brand Message\" class=\"wp-image-23030\" srcset=\"https:\/\/inkbotdesign.com\/wp-content\/uploads\/2018\/04\/consistent-brand-message.png 1000w, https:\/\/inkbotdesign.com\/wp-content\/uploads\/2018\/04\/consistent-brand-message-300x180.png 300w, https:\/\/inkbotdesign.com\/wp-content\/uploads\/2018\/04\/consistent-brand-message-120x72.png 120w, https:\/\/inkbotdesign.com\/wp-content\/uploads\/2018\/04\/consistent-brand-message-610x365.png 610w, https:\/\/inkbotdesign.com\/wp-content\/uploads\/2018\/04\/consistent-brand-message-510x305.png 510w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Step 1: Audit & Research (The &#8220;Listen&#8221; Phase)<\/h3>\n\n\n\n<p>This is not an internal exercise in self-reflection. The answers are <em>outside<\/em> your building.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Read Reviews:<\/strong> Read your 5-star reviews. Read your 1-star reviews. Then read your <em>competitors'<\/em> 1-star reviews. This is a goldmine of customer problems and language.<\/li>\n\n\n\n<li><strong>Interview Customers:<\/strong> Speak with your top customers. Ask them: &#8220;How would you describe us to a friend?&#8221; &#8220;What problem did we <em>really<\/em> solve for you?&#8221; &#8220;What did you try before us?&#8221;<\/li>\n\n\n\n<li><strong>Listen to Sales Calls:<\/strong> Listen to how your sales team (or <em>you<\/em>) talk about your product. More importantly, listen to the <em>questions<\/em> and <em>objections<\/em> prospects have.<\/li>\n\n\n\n<li><strong>Survey Your Team:<\/strong> Ask your sales, marketing, and <a href=\"https:\/\/inkbotdesign.com\/customer-support\/\" title=\"Customer Support: The Fastest Way to Win (or Lose) Repeat Business\"  data-wpil-monitor-id=\"14745\">support teams<\/a>: &#8220;What's the #1 question you get?&#8221; and &#8220;What do you <em>wish<\/em> customers understood about us?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Step 2: The Internal Workshop (The &#8220;Align&#8221; Phase)<\/h3>\n\n\n\n<p>Get the key stakeholders in a room (virtual or physical) for a half-day. This <em>must<\/em> include the founder\/CEO, as well as heads of sales, marketing, and product\/service.<\/p>\n\n\n\n<p>Your job is to <em>facilitate<\/em> a debate using the research from Step 1.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Present the customer interviews.<\/li>\n\n\n\n<li>Present the competitor's language.<\/li>\n\n\n\n<li>Force the hard choices. &#8220;The market says our #1 strength is our customer service, but our website only talks about our features. Why?&#8221;<\/li>\n\n\n\n<li>Use the 7-component structure to guide the conversation.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Step 3: Drafting & Distilling (The &#8220;Architect&#8221; Phase)<\/h3>\n\n\n\n<p>This <em>cannot<\/em> be done by a committee. One person (a <a href=\"https:\/\/inkbotdesign.com\/brand-strategist\/\" title=\"Brand Strategist: Unlock Your Company's Potential\"  data-wpil-monitor-id=\"14739\">brand strategist<\/a>, a copywriter, or the founder) must take all the raw material from the workshop and architect the &#8220;Version 1&#8221; draft.<\/p>\n\n\n\n<p>It will be messy. The goal is to capture the ideas, identify the themes, and achieve clarity. Edit, edit, and edit again. A great framework is <em>short<\/em>. It's distilled. It's all signal, no noise.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 4: Pressure-Test It (The &#8220;Test&#8221; Phase)<\/h3>\n\n\n\n<p>Your V1 draft is not the final product. Now you test it.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Give it to a new-ish employee:<\/strong> &#8220;Read this, then write me an email for an unhappy customer.&#8221; See if they can &#8220;sound&#8221; like the brand.<\/li>\n\n\n\n<li><strong>Give it to your sales team:<\/strong> &#8220;Does this feel like the conversations you're having? Can you use these pillars to overcome objections?&#8221;<\/li>\n\n\n\n<li><strong>Give it to your web designer:<\/strong> &#8220;Can you use this to build a landing page?&#8221;<\/li>\n<\/ul>\n\n\n\n<p>If it fails these tests, it's not clear enough. Go back and refine.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Step 5: Document & Distribute (The &#8220;Live&#8221; Phase)<\/h3>\n\n\n\n<p>This is the most-skipped step. Your framework is useless if it's saved on a drive and forgotten.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>It must become part of your <strong>brand guidelines.<\/strong><\/li>\n\n\n\n<li>It must be part of your <strong>new-hire onboarding.<\/strong><\/li>\n\n\n\n<li>It must be referenced <em>before<\/em> launching any new marketing campaign.<\/li>\n\n\n\n<li>It must be <em>accessible<\/em>.<\/li>\n<\/ul>\n\n\n\n<p>This document is now your company's compass. Use it.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">The Connection: From Messaging Framework to Brand Identity<\/h2>\n\n\n\n<p>This is where businesses like Inkbot Design come in.<\/p>\n\n\n\n<p>A messaging framework is the strategy. It's the &#8220;why&#8221; and &#8220;what.&#8221;<\/p>\n\n\n\n<p>A brand identity is the visual execution. It's the &#8220;look&#8221; and &#8220;feel.&#8221;<\/p>\n\n\n\n<p>Your framework is the single most important part of a <a href=\"https:\/\/inkbotdesign.com\/graphic-design-brief\/\" title=\"How to Write a Graphic Design Brief: 5 Must-Have Elements\"  data-wpil-monitor-id=\"14740\">designer's brief<\/a>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A framework built on <strong>&#8220;speed, efficiency, and tech&#8221;<\/strong> will lead to a sharp, minimalist logo, a blue\/grey colour palette, and a sans-serif font.<\/li>\n\n\n\n<li>A framework built on <strong>&#8220;heritage, luxury, and craft&#8221;<\/strong> will lead to a <a href=\"https:\/\/inkbotdesign.com\/best-serif-fonts\/\" title=\"Top 10 Best Serif Fonts of All Time\"  data-wpil-monitor-id=\"14736\">classic serif font<\/a>, rich colours like burgundy and gold, and a logo with a sense of history.<\/li>\n<\/ul>\n\n\n\n<p>We can't <a href=\"https:\/\/inkbotdesign.com\/designing-a-logo\/\" title=\"Designing a Logo That Sells: The 3 Things You Need to Win\"  data-wpil-monitor-id=\"14735\">design a logo<\/a> that &#8220;communicates&#8221; anything if you don't know <em>what<\/em> you're trying to communicate. A great framework like the one above tells us you're the &#8220;rebellious friend,&#8221; so we know <em>not<\/em> to use a boring, corporate-blue logo.<\/p>\n\n\n\n<p>Skipping the messaging framework is why so many businesses end up with a <a href=\"https:\/\/inkbotdesign.com\/brand-identity\/\">brand identity<\/a> that &#8220;looks nice&#8221; but &#8220;doesn't feel like us.&#8221; Of course it doesn't\u2014you never defined &#8220;us&#8221; in the first place.<\/p>\n\n\n\n<div class=\"gb-element-bfe918e2\">\n<div class=\"gb-element-8639a4c5\" style=\"--inline-bg-image: url(https:\/\/inkbotdesign.com\/wp-content\/uploads\/2022\/12\/The-Brand-Gap-by-Marty-Neumeier.webp)\"><\/div>\n\n\n\n<div class=\"gb-element-255ba9c8\">\n<h4 class=\"gb-text gb-text-a89ddd64\">The Brand Gap: Revised Edition<\/h4>\n\n\n\n<p class=\"gb-text gbp-section__text gb-text-c0253665\">This isn't another dense strategy book or a shallow creative portfolio. It's the first-ever <strong>unified theory of branding<\/strong>. In a single, two-hour read, this &#8220;deceptively simple&#8221; book gives you the five core disciplines to finally bridge the gap, unite strategy with execution, and create a &#8220;charismatic brand&#8221; that customers feel is essential to their lives.<\/p>\n\n\n\n<div class=\"gb-element-cbe348cb\">\n<a class=\"gbp-button--primary gb-text-e88314e2\" href=\"https:\/\/amzn.to\/4i8mj3d\" target=\"_blank\" rel=\"noopener nofollow sponsored\"><span class=\"gb-shape\"><svg aria-hidden=\"true\" role=\"img\" height=\"1em\" width=\"1em\" viewBox=\"0 0 640 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path fill=\"currentColor\" d=\"M425.7 256c-16.9 0-32.8-9-41.4-23.4L320 126l-64.2 106.6c-8.7 14.5-24.6 23.5-41.5 23.5-4.5 0-9-.6-13.3-1.9L64 215v178c0 14.7 10 27.5 24.2 31l216.2 54.1c10.2 2.5 20.9 2.5 31 0L551.8 424c14.2-3.6 24.2-16.4 24.2-31V215l-137 39.1c-4.3 1.3-8.8 1.9-13.3 1.9zm212.6-112.2L586.8 41c-3.1-6.2-9.8-9.8-16.7-8.9L320 64l91.7 152.1c3.8 6.3 11.4 9.3 18.5 7.3l197.9-56.5c9.9-2.9 14.7-13.9 10.2-23.1zM53.2 41L1.7 143.8c-4.6 9.2.3 20.2 10.1 23l197.9 56.5c7.1 2 14.7-1 18.5-7.3L320 64 69.8 32.1c-6.9-.8-13.5 2.7-16.6 8.9z\"><\/path><\/svg><\/span><span class=\"gb-text\">Amazon<\/span><\/a>\n\n\n\n<p class=\"gb-text gbp-section__text gb-text-559dd6f7\">As an Amazon Partner, when you buy through our links, we may earn a commission.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">This is a Living Document, Not a Tombstone<\/h2>\n\n\n\n<p>One last thing. This framework is not a &#8220;set it and forget it&#8221; document. The market changes. Your customers change. <em>You<\/em> change.<\/p>\n\n\n\n<p>You should revisit your framework every 12 to 18 months. Not to rewrite the whole thing, but to sand off the edges. Is the language still right? Has a new competitor changed our positioning? Has our audience's main problem evolved?<\/p>\n\n\n\n<p>Keep it sharp. Keep it honest. Keep it useful.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Your Blueprint for a Better Brand<\/h3>\n\n\n\n<p><a href=\"https:\/\/inkbotdesign.com\/building-a-brand-identity\/\" title=\"Building a Brand Identity: A Comprehensive Guide\" data-wpil-monitor-id=\"14734\">Building a brand<\/a> is like building a house. Most people want to rush in and start picking out paint colours (the logo) and furniture (the website) before they've even approved the blueprints.<\/p>\n\n\n\n<p>The brand messaging framework is the blueprint.<\/p>\n\n\n\n<p>It's the hard, un-sexy, architectural work that makes everything else possible. It's not &#8220;creative writing&#8221;; it's a <em>strategic choice<\/em>. It forces brutal honesty and ruthless clarity.<\/p>\n\n\n\n<p>If you're staring at this list and realising your &#8220;framework&#8221; is just a few bullet points in a forgotten slide deck, it's probably time to get serious. This is the foundation. Don't build your business on quicksand.<\/p>\n\n\n\n<p>If you're ready to build a solid foundation, take a look at our <a href=\"https:\/\/inkbotdesign.com\/services\/brand-identity\/\">branding services<\/a> to see how we translate this strategy into a living, breathing visual identity. Or, if you're ready to start the conversation, <a href=\"https:\/\/inkbotdesign.com\/contact\/request-a-quote\/\">request a quote<\/a> and let's talk about your blueprint.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">FAQs: Brand Messaging Framework<\/h3>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1763050153605\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">What is a brand messaging framework?<\/h4>\n<div class=\"rank-math-answer \">\n\n<p>It's a strategic, internal document that defines what your brand says, how it says it, to whom, and why. It's the &#8220;<a href=\"https:\/\/www.contentful.com\/blog\/single-source-of-truth-ssot\/\" target=\"_blank\" rel=\"noopener\">single source of truth<\/a>&#8221; for your company's entire communication strategy.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1763050164094\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">Why do I need a messaging framework?<\/h4>\n<div class=\"rank-math-answer \">\n\n<p>To ensure consistency, clarity, and differentiation. Without one, your marketing, sales, and support teams will all sound like different companies, confusing customers and diluting the impact of your brand.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1763050200131\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">What's the difference between brand voice and tone?<\/h4>\n<div class=\"rank-math-answer \">\n\n<p>Voice is your brand's personality; it's constant. (e.g., &#8220;friendly and confident&#8221;). Tone is the application of that voice in a specific context; it's variable. (e.g., Your friendly voice has a serious tone on an error page).<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1763050208647\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">How long does it take to create a brand messaging framework?<\/h4>\n<div class=\"rank-math-answer \">\n\n<p>For a small business, a focused effort can take anywhere from a few days to a few weeks, depending on the depth of your research (customer interviews, competitive audits) and the alignment of your internal team.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1763050217306\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">Who should be involved in creating it?<\/h4>\n<div class=\"rank-math-answer \">\n\n<p>You need key stakeholders, including the founder\/CEO and heads of marketing, sales, and product\/service. It must be driven by leadership and informed by customer-facing teams.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1763050229077\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">What is a UVP (Unique Value Proposition)?<\/h4>\n<div class=\"rank-math-answer \">\n\n<p>It's the single most important promise you make to your customer. It clearly states the benefit you provide, who it's for, and why you're different.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1763050239271\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">How is this different from a brand identity?<\/h4>\n<div class=\"rank-math-answer \">\n\n<p>The messaging framework is the strategy (the words, the &#8220;why&#8221;). The brand identity is the visual execution (the logo, colours, and design that <a href=\"https:\/\/inkbotdesign.com\/go\/express\" title=\"Adobe Express\" class=\"pretty-link-keyword\"rel=\"nofollow sponsored \" target=\"_blank\">express<\/a> that strategy). You need the framework before you can build an effective identity.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1763050249382\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">What are brand pillars?<\/h4>\n<div class=\"rank-math-answer \">\n\n<p>Brand pillars (or key messages) are the 3-5 core themes or arguments that support and prove your main Value Proposition. They become the primary talking points for your marketing and sales efforts.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1763050261228\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">How often should I update my framework?<\/h4>\n<div class=\"rank-math-answer \">\n\n<p>You should review it annually. The core (Mission, Vision) rarely changes, but your Positioning, Pillars, and Audience insights may need to be &#8220;sanded&#8221; and refined as the market evolves.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1763050271914\" class=\"rank-math-list-item\">\n<h4 class=\"rank-math-question \">Where do I even start?<\/h4>\n<div class=\"rank-math-answer \">\n\n<p>Start outside your company. Read reviews, listen to sales calls, and interview your best customers. Your brand's &#8220;truth&#8221; is hidden in what they say about you, not what you think about yourself.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div><style>\r\n.lwrp.link-whisper-related-posts{\r\n            \r\n            margin-top: 40px;\nmargin-bottom: 30px;\r\n        }\r\n        .lwrp .lwrp-title{\r\n            \r\n            \r\n        }.lwrp .lwrp-description{\r\n            \r\n            \r\n\r\n        }\r\n        .lwrp .lwrp-list-container{\r\n        }\r\n        .lwrp .lwrp-list-multi-container{\r\n            display: flex;\r\n        }\r\n        .lwrp .lwrp-list-double{\r\n            width: 48%;\r\n        }\r\n        .lwrp .lwrp-list-triple{\r\n            width: 32%;\r\n        }\r\n        .lwrp .lwrp-list-row-container{\r\n            display: flex;\r\n            justify-content: space-between;\r\n        }\r\n        .lwrp .lwrp-list-row-container .lwrp-list-item{\r\n            width: calc(10% - 20px);\r\n        }\r\n        .lwrp 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Learn the 7 core components of a brand messaging framework that forces you to make hard choices, define your value, and finally build a brand that means something.<\/p>\n","protected":false},"author":1,"featured_media":322568,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[48],"tags":[],"class_list":["post-322567","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-brand-strategy","no-featured-image-padding","resize-featured-image"],"acf":[],"_links":{"self":[{"href":"https:\/\/inkbotdesign.com\/wp-json\/wp\/v2\/posts\/322567","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/inkbotdesign.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/inkbotdesign.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/inkbotdesign.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/inkbotdesign.com\/wp-json\/wp\/v2\/comments?post=322567"}],"version-history":[{"count":0,"href":"https:\/\/inkbotdesign.com\/wp-json\/wp\/v2\/posts\/322567\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/inkbotdesign.com\/wp-json\/wp\/v2\/media\/322568"}],"wp:attachment":[{"href":"https:\/\/inkbotdesign.com\/wp-json\/wp\/v2\/media?parent=322567"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/inkbotdesign.com\/wp-json\/wp\/v2\/categories?post=322567"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/inkbotdesign.com\/wp-json\/wp\/v2\/tags?post=322567"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}